Privacy Policy

Depending on how you interact with us, we may collect the following categories of information:

• Identity and contact data — your name, business or estate name, email address, telephone number and physical or installation address.
• Transaction data — details of the products and services you request, quotations issued, orders placed and payments made.
• Technical data — IP address, browser type and version, device information, and pages visited, collected automatically when you use our website.
• Communications data — the content of enquiries, support requests and correspondence you send to us.

We do not request or knowingly collect sensitive financial credentials such as full bank account numbers, card PINs or passwords through this website.

• Directly from you — when you complete a contact or quotation form, email or call us, or engage us for a project.
• Automatically — through cookies and similar technologies as you navigate our website.
• From third parties — such as referrals, manufacturer partners, or publicly available business directories, where lawful.

We use your personal information to:

• Respond to enquiries and prepare quotations;
• Supply, deliver, install and support metering and energy-management products and services;
• Process orders and manage payments and records;
• Provide after-sales support and warranty service;
• Improve our website, products and customer experience;
• Send service-related communications and, where you have consented, updates about our offerings;
• Comply with legal, regulatory and contractual obligations.

We rely on one or more of the following lawful bases under the NDPA when processing your personal data:

• Your consent;
• The performance of a contract with you, or steps taken at your request before entering a contract;
• Compliance with a legal obligation;
• Our legitimate business interests, provided these are not overridden by your rights and freedoms.

We do not sell your personal data. We may share it only with:

• Manufacturer and technical partners where necessary to fulfil your order or warranty;
• Service providers who support our operations (such as logistics, payment processing and IT services) under confidentiality obligations;
• Regulatory authorities, law enforcement or other parties where required by law or to protect our legal rights.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, warranty or reporting requirements. When data is no longer required, we securely delete or anonymise it.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website may use cookies and similar technologies to enable core functionality, remember your preferences and analyse traffic. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data where there is no lawful reason for us to retain it;
• Object to or restrict certain processing;
• Withdraw consent at any time, where processing is based on consent;
• Request portability of your data where applicable.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Follyxshady Global Resources Nigeria Limited (RC 6921997)
• 1A Ayilara Street, by Clegg, Surulere, Lagos, Nigeria
• Email: support@fsglobal.com.ng / s.afuwape@fsglobal.com.ng
• Phone: +234 916 503 6806 / +234 808 259 7158